Shopware 6.7.13.1/6.7.14.1 Bug: 404 Error When Opening Orders in New Admin Tab

Critical Bug Identified: 404 Error When Opening Shopware Orders in New Admin Tab

A significant usability issue has been reported and confirmed within the Shopware 6 administration panel, specifically affecting versions 6.7.13.1 and 6.7.14.1. Users attempting to open an order from a customer's profile in a new browser tab are encountering a 404 error, disrupting workflow and causing frustration.

The Problem Explained

The issue was initially raised by a merchant using Shopware 6.7.13.1. They observed that while a standard left-click on an order within a customer's 'Orders' tab (found under Kunden → Kundendatensatz → Bestellungen, or Customers → Customer Record → Orders) opens the order details correctly, using a right-click followed by 'Open link in new tab' (Link in neuem Tab öffnen) results in a 404 'Page Not Found' error. The URL displayed in the new tab's address bar is incorrectly formatted as /[object%20Object], indicating a problem with how the link target is generated when opened in this manner.

This bug is particularly problematic given that the Shopware administration is designed to support multi-tab usage, allowing administrators to efficiently manage various tasks simultaneously. The inability to open order details in a new tab from this specific location hinders productivity for merchants and customer service teams.

Confirmation and Escalation to GitHub

The community quickly confirmed the presence of this bug. Another user, 'Max_Shop', successfully reproduced the error in Shopware 6.7.14.1 and promptly created an official issue on GitHub. The GitHub issue, titled "Administration: Incorrect order link in customer order tab causes 404 Storefront error" (Issue #20604), provides a detailed description of the problem, including the affected area (Platform Default), actual vs. expected behavior, and clear reproduction steps:

• Navigate to the Shopware Administration.
• Select any customer.
• Go to the 'Orders' tab.
• Right-click on an order and choose 'Open link in new browser tab'.

The expected behavior is for the link to point to the corresponding order detail page within the administration, functioning correctly even when opened in a new tab. The current behavior, however, leads to an invalid URL and a 404 error.

Current Status and Impact

Despite initial hopes that the issue might have been resolved in newer versions, it has been confirmed that the bug persists in Shopware 6.7.14.1. This means that users on both 6.7.13.1 and 6.7.14.1 are currently affected. As of the discussion, the GitHub issue remains open, indicating that a fix is still pending from the Shopware core team.

Merchants and developers are advised to be aware of this specific behavior and to avoid using the 'Open link in new tab' functionality for orders within the customer's order tab until a fix is released. For now, a standard left-click is the only reliable method to access order details from this section.