Shopware 6.7.14.0: Unpacking Text Snippet Bugs and GARAN-Label Challenges

Shopware 6.7.14.0: Unpacking Text Snippet Bugs and GARAN-Label Challenges

The recent release of Shopware 6.7.14.0 has brought to light several critical issues, as discussed in a recent forum topic. Merchants and developers are grappling with unexpected changes to legal text snippets and persistent problems with the display of the GARAN-Label (warranty information) in both the checkout process and customer emails. These issues not only impact user experience but also raise significant concerns regarding legal compliance.

The Text Snippet Conundrum: Misleading Legal Information

A primary concern revolves around two specific text snippets that were altered in Shopware 6.7.14.0, leading to incorrect legal phrasing and functionality:

• Registration Page (general.privacyNoticeTextModal): Previously, this snippet correctly linked to the Terms and Conditions (AGB). In version 6.7.14.0, its content was changed to incorrectly reference "statutory warranty rights" (gesetzlichen Gewährleistungsrechte) while still linking to the AGB modal. The new phrasing is also grammatically awkward and legally questionable, implying a customer must "agree" to their inherent warranty rights.

Ich habe die %privacyModalTagOpen%Datenschutzbestimmungen%privacyModalTagClose% zur Kenntnis genommen und meine %tosModalTagOpen%gesetzlichen Gewährleistungsrechte%tosModalTagClose% zur Kenntnis genommen und bin mit ihnen einverstanden.

The correct previous version was:

Ich habe die %privacyModalTagOpen%Datenschutzbestimmungen%privacyModalTagClose% zur Kenntnis genommen und die %tosModalTagOpen%AGB%tosModalTagClose% gelesen und bin mit ihnen einverstanden.

• Checkout Confirmation (checkout.confirmTermsTextModalWithGuarantee): Similarly, the checkout confirmation text now states, "Ich habe die AGB gelesen und bin mit ihnen einverstanden und bestätige meine gesetzlichen Gewährleistungsrechte." ("I have read the T&C and agree to them and confirm my statutory warranty rights.") This formulation is also problematic, as customers should not be required to "confirm" their legally guaranteed rights. A suggested improvement would be to separate the acknowledgment of T&Cs from the information about warranty rights, making the text clearer and legally sound.

A proposed, clearer structure for such a text snippet:

Ich habe die %tosModalTagOpen%AGB%tosModalTagClose% gelesen und bin mit ihnen einverstanden.
Hier finden Sie die Informationen zu %legalGuaranteeNoticeModalTagOpen%Ihren gesetzlichen Gewährleistungsrechten%legalGuaranteeNoticeModalTagClose%.

It has been confirmed that the text snippet bug is already a known issue and has been reported to Shopware.

The GARAN-Label Display Dilemma: Visibility and Compliance

Another significant challenge discussed is the inconsistent and often problematic display of the GARAN-Label, which provides information about manufacturer warranties.

• Checkout and Cart Display: Users noted that the GARAN-Label appears as a small, collapsed version in the cart and checkout. There's uncertainty within the community about whether this minimal display is legally sufficient to inform customers about warranty details.
• Email Integration: A more critical issue arises in email notifications. The GARAN-Label is embedded using a data: URI, a method that many modern email clients, such as Gmail, filter out for security reasons. This results in the label not being displayed at all in customer emails, potentially leading to a lack of crucial information and legal non-compliance.

A user proposed converting the data: URI into an image (like a GIF) "on the fly" during email generation. However, this idea was quickly dismissed due to the immense performance overhead it would create, potentially requiring millions of image thumbnails for different products and languages.

Regarding legal obligations, one forum participant cited a ruling by the Higher Regional Court of Celle (OLG Celle – 13 U 73/19), which states that a merchant in a distance selling contract does not need to inform consumers about a manufacturer's warranty if they do not advertise or mention it themselves before the contract is concluded. This offers some clarity but doesn't resolve the technical display issues if a merchant does wish to provide this information.

Community Insights and Solutions

The community acknowledges the severity of these issues. While the text snippet bug is reported, users are exploring immediate workarounds for the GARAN-Label. Overwriting the relevant Twig template is suggested as a way to customize how the label is displayed, offering a degree of control until an official fix or clearer guidance is provided by Shopware.

For those with commercial Shopware plans, the recommended path for reporting bugs is to open a ticket via account.shopware.com. Shopware then reviews these issues and creates corresponding tickets on their GitHub repository.

Given that the "new obligation" (likely referring to an upcoming legal requirement regarding warranty information) is still a few days away, merchants are evaluating whether to proceed with Shopware updates to 6.7.14.0 or await further patches, balancing the need for current features against potential legal risks.