Shopware 6.7.9.1 Delivery Time Export Bug: A Community-Sourced Solution and Workaround

Shopware 6.7.9.1 Delivery Time Export Bug: A Community-Sourced Solution and Workaround

In the dynamic world of e-commerce, keeping your platform updated is crucial, but sometimes updates can introduce unexpected challenges. A recent discussion on the Shopware forum highlighted such an issue concerning product data exports, specifically the delivery time, after an update to Shopware version 6.7.9.1.

A merchant, identified as Porter, reported that following their update to Shopware 6.7.9.1, the export of delivery times ceased to function correctly. While the export process itself completed without errors and the file was downloadable, the column designated for delivery time remained empty. Porter noted that they had previously used the variable deliveryTime.translations.de-DE.name for this purpose, which seemed to have become incompatible with the new version. Interestingly, other data points, such as restockTime, continued to export without issues, suggesting a specific problem with the delivery time variable.

Community Suggestions and Initial Troubleshooting

Before reaching a resolution, Porter spent hours attempting to resolve the issue independently. This included rebuilding the export file from scratch, based on the default_product template, and trying various permutations of deliveryTime.xxx variables, all without success.

Another community member, raymond-de, offered several helpful suggestions. These included checking Shopware's issue tracker for existing reports, considering opening a new issue, or contacting Shopware support directly via account.shopware.com if a Shopware plan was active. raymond-de also pointed towards the official Shopware 6 documentation, suggesting that product.deliveryTime might be the correct variable, or even product.deliveryTime.translated.name as an alternative. Furthermore, raymond-de hinted at the potential benefits of upgrading to the then-upcoming 6.7.14.0 version, which was expected to bring significant improvements.

The Official Diagnosis and Solution

After exhausting self-help options, Porter contacted Shopware support. The response from support was swift and conclusive: a bug specifically affecting the delivery time export was present in Shopware version 6.7.9.1. Crucially, support confirmed that this bug had already been identified and fixed in a subsequent release, Shopware 6.7.10.0.

Immediate Workaround for Affected Merchants

Given that an immediate update to the fixed version (or the even newer 6.7.14.0, which Porter planned for later) wasn't feasible, Porter implemented a practical workaround. Instead of trying to export the singular deliveryTime variable, they switched to exporting the minimum and maximum delivery times separately. The variables used for this temporary solution were deliveryTime.min and deliveryTime.max. This allowed them to maintain essential delivery information in their product exports until a full platform update could be performed.

Key Takeaways for Shopware Users

• Version-Specific Bugs: This case highlights that specific Shopware versions can sometimes contain bugs that affect core functionalities like data export.
• Official Fixes: Always check for official bug fixes in newer Shopware versions. An update can often resolve issues more comprehensively than workarounds. In this instance, the fix was available from version 6.7.10.0 onwards.
• Effective Workarounds: When immediate updates aren't possible, creative workarounds using alternative data points (e.g., deliveryTime.min and deliveryTime.max) can bridge the gap.
• Leverage Support and Community: Don't hesitate to contact Shopware support for confirmed bugs, especially after thorough self-troubleshooting. The community forums are also invaluable for initial checks and peer advice.
• Stay Updated: Plan regular updates to your Shopware instance to benefit from bug fixes, security patches, and new features.

This community insight underscores the importance of staying informed about Shopware updates and leveraging both official support channels and the vibrant community for troubleshooting and solutions. For merchants on Shopware 6.7.9.1 experiencing delivery time export issues, the path forward is clear: update to 6.7.10.0 or higher, or utilize the deliveryTime.min and deliveryTime.max workaround in the interim.